Shipping Policy

At Australian Heritage, we want to make receiving your order as simple and straightforward as possible.

Order Processing

Once your order has been confirmed, we generally prepare and process your shipment within 1–3 business days.

Orders placed during weekdays are often processed within 1 business day. Orders placed on Friday evenings, weekends or public holidays may require a little additional processing time.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Estimated Delivery Time

After your order has been shipped, estimated delivery is generally:

7–14 business days

Please keep in mind that delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, such as carrier delays, customs processing, public holidays or severe weather.

If you have any questions about your delivery, our customer service team will be happy to assist you.

support@australian-heritage.com

Incorrect Addresses & Unsuccessful Deliveries

Please carefully check your delivery information before completing your order.

If an order is returned to us or one of our fulfilment partners because of circumstances caused by information or actions on the customer's side, additional costs may apply.

This may include situations where:

• An incorrect or incomplete delivery address was provided at checkout
• The recipient refuses the delivery without a valid reason
• The customer does not collect the parcel within the carrier's stated collection period
• The customer does not respond to reasonable delivery or redelivery attempts
• A redelivery option is offered by the carrier but is not arranged within the required timeframe

Where permitted by law, we may deduct reasonable costs associated with the unsuccessful delivery, return transportation, handling and restocking from any applicable refund.

Depending on the circumstances and costs incurred, this deduction may be up to 50% of the order value.

Any applicable deduction will be assessed based on the individual circumstances of the returned shipment.

Redelivery

In some cases, the shipping carrier may offer an opportunity to arrange redelivery or collection before returning the parcel.

We strongly recommend responding to carrier notifications as soon as possible to avoid your parcel being returned.

If a parcel has already been returned, please contact our customer service team so we can discuss the available options.

Additional shipping charges may apply if you request the order to be shipped again.

Please Check Your Details

To help avoid delivery problems, please make sure the following information is correct before placing your order:

• Full name
• Street address
• House, apartment or unit number
• Suburb or city
• State or territory
• Postcode
• Email address
• Contact number

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to make changes before the order has been dispatched, although we cannot guarantee that changes will still be possible.

Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.

If a delivery issue is caused by an error on our part, or if a product does not meet applicable consumer guarantees, your statutory rights continue to apply.