Privacy Policy
Privacy Policy
At Australian Heritage, we value your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what information we may collect when you visit our website, place an order or contact us, how we may use that information, and the choices available to you.
1. About This Privacy Policy
1.1 Australian Heritage
This website is operated by Australian Heritage.
References in this Privacy Policy to “Australian Heritage,” “we,” “us” or “our” mean Australian Heritage.
For privacy-related enquiries, you can contact us at:
support@australian-heritage.com
1.2 Australian Privacy Laws
Where applicable to our business and activities, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Nothing in this Privacy Policy is intended to limit any privacy rights you may have under applicable Australian law.
2. Personal Information We Collect
Depending on how you interact with Australian Heritage, we may collect information such as:
- Your full name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order information
- Products purchased or viewed
- Customer service communications
- Payment and transaction information
- Device and browser information
- IP address
- Website usage information
- Marketing preferences
- Information voluntarily provided to us
We aim to collect only information that is reasonably necessary for our business activities.
3. Information Collected When Visiting Our Website
When you browse our website, certain technical information may be collected automatically.
This may include:
- Pages visited
- Date and time of your visit
- Browser type
- Device type
- Operating system
- IP address
- Referring website
- Approximate location
- Website interactions
- Shopping cart activity
We may use this information to operate our website, understand how visitors use it, improve performance and functionality, prevent fraudulent activity and improve the customer experience.
4. How We Use Your Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Arranging shipping and delivery
- Processing payments and refunds
- Communicating about your order
- Providing customer support
- Responding to questions and requests
- Managing returns and exchanges
- Detecting or preventing fraudulent transactions
- Maintaining and improving our website
- Understanding customer preferences
- Providing personalised website experiences
- Sending marketing communications where permitted
- Measuring the effectiveness of advertising
- Complying with legal and regulatory requirements
We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by applicable law.
5. Orders and Customer Accounts
When you place an order or create an account, we collect the information necessary to process your purchase and provide our services.
This can include your:
- Name
- Contact information
- Delivery details
- Billing details
- Order history
- Account information
Some information may need to be retained after an order has been completed for legitimate business, accounting, fraud-prevention or legal purposes.
6. Payments
Payments are generally processed by third-party payment service providers.
Australian Heritage may not directly receive or store all of your complete payment card information.
Payment providers may process certain personal and financial information in accordance with their own privacy policies and security practices.
7. Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies.
These technologies can help us:
- Keep products in your shopping cart
- Remember your preferences
- Understand website traffic
- Analyse website performance
- Improve our store
- Measure advertising performance
- Provide more relevant advertising
Some cookies are necessary for the website to function correctly, while others may be used for analytics, personalisation or marketing.
You can generally manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.
8. Advertising and Analytics
Australian Heritage may use advertising and analytics technologies to understand how visitors interact with our website and to measure the performance of our marketing campaigns.
Depending on the technologies used, information such as your device information, browser information, IP address and website activity may be processed.
Where required, we take reasonable steps to ensure that personal information used for marketing and advertising is handled in accordance with applicable privacy requirements.
9. Email Marketing
If you choose to subscribe to Australian Heritage marketing communications, we may send you emails about:
- New collections
- Special offers
- Promotions
- Product launches
- Store updates
We may also send marketing communications in other circumstances where permitted under applicable Australian law.
Every marketing email will provide a clear way for you to unsubscribe.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in one of our marketing emails; or
- Contacting us at support@australian-heritage.com
After you unsubscribe, you may still receive non-marketing communications relating to orders, payments, deliveries, returns or customer service matters.
10. Sharing Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
- E-commerce service providers
- Payment processors
- Shipping and logistics providers
- Fulfilment partners
- Customer service providers
- Email and marketing platforms
- Analytics providers
- Advertising platforms
- IT and website service providers
- Professional advisers
- Government or regulatory authorities where required by law
We do not disclose personal information unnecessarily.
11. Overseas Service Providers
Australian Heritage may work with service providers, suppliers and fulfilment partners located outside Australia.
As a result, some personal information may be processed, stored or accessed overseas.
This may occur, for example, where an international provider assists with:
- Order fulfilment
- Shipping
- Website hosting
- Customer service
- Payment processing
- Marketing
- Analytics
- IT services
Where Australian privacy requirements apply to overseas disclosure, we take reasonable steps in accordance with those requirements.
12. Security of Personal Information
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Misuse
- Interference
- Unauthorised access
- Unauthorised disclosure
- Modification
Our website uses SSL/TLS encryption to help protect information transmitted through the website.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
13. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business or legal purposes.
Where appropriate and required, personal information that is no longer needed may be deleted, destroyed or de-identified.
14. Accessing Your Personal Information
You may contact us if you would like to request access to personal information we hold about you.
We may need to verify your identity before providing access.
In certain circumstances permitted by law, access may be limited or refused. If this occurs, we will provide an explanation where required.
15. Correcting Your Personal Information
We want the personal information we hold to be accurate and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us at:
support@australian-heritage.com
We will take reasonable steps to review and, where appropriate, correct the information.
16. Data Breaches
We take the security of customer information seriously.
If a data breach occurs, we will assess the circumstances and take appropriate steps to minimise potential harm.
Where the Notifiable Data Breaches scheme applies and a breach meets the applicable notification requirements, affected individuals and the relevant Australian authority will be notified as required by law.
17. Children's Privacy
Our website and products are intended for general retail customers and are not specifically directed towards children.
We do not knowingly seek to collect personal information from children without appropriate authority or consent where this is required.
18. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Australian Heritage is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
19. Privacy Complaints
If you have a question or concern regarding how Australian Heritage has handled your personal information, please contact us first so that we can investigate the matter.
Please email:
support@australian-heritage.com
Include sufficient information for us to understand and investigate your concern.
We will aim to respond within a reasonable period.
Where applicable, you may also have the right to raise a privacy complaint with the relevant Australian privacy regulator.
20. Changes to This Privacy Policy
Australian Heritage may update this Privacy Policy from time to time to reflect changes to our services, practices or applicable requirements.
The latest version will be published on this page.
We recommend reviewing this Privacy Policy periodically.
21. Contact Us
For questions about this Privacy Policy or the personal information we hold about you, please contact:
Australian Heritage